The shipment of your purchase
Parcels are usually sent within 3 working days of receipt of payment and are shipped with DHL. We will provide a link to track your parcel online.
Estimated delivery dates include seller's packaging time, the zip code of the sender, recipient's ZIP Code and the timing of acceptance and depend on the selected shipping service and receipt of payment. Delivery times may vary, particularly during festive seasons.
Boxes are appropriately large and your articles are well-protected. VAT: 22.0% (included in the sale price). If you have questions about VAT, contact the seller. The real applicable VAT may vary depending on the final sale.
How can I return an item?
The easiest way to return an item is to contact our customer service and perform the procedure that will be shown to you. The products must be in perfect condition.
What is the valid term for refunds?
The term for any refund is 14 days from the date of receipt of the products.
For custom orders and intimate items "these items", unless they arrive damaged or faulty, I cannot return or exchange.
Do I have to pay the refund?
The return shipment to our warehouse is charged to the customer, who can choose the courier or post office he/she prefers. The return is free if the product has manufacturing defects not attributable to wear or improper use by the customer or in case of receiving unsorted items.
How will I receive my return amount?
Once the refund has been approved, you will receive the amount in the same manner as you made the purchase.
For paid payments, the refund will be made by bank transfer once the payment is received. We therefore ask you to inform us of your IBAN in your resell request.
When will I receive my return amount?
Once the refund has been approved (items must be in perfect condition and with internal labels) you will receive an e-mail confirming that the amount will be credited few days.
The repayment times on your credit card depend on your bank.
What should I do if my refund is incorrect?
Contact our customer service and we will fix the problem as soon as possible.
Emmeli reserves the right to refuse refunds communicated or sent after the maximum allowed period or items that do not have the same reception conditions